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Intent Management
Improve accuracy by mapping user queries to specific tools and workflows.
From Ambiguity to Accuracy
Ensure the AI correctly understands the user's goal. Intent management allows you to create rules that map specific keywords or phrasing patterns to the most appropriate tool or data source.
- Reliable Tool Selection: When a user says "What's the status of ticket #123?", you can create an intent that reliably triggers the "Zendesk Ticket Lookup" tool, instead of relying solely on the LLM's interpretation.
- Reduce Hallucinations: By guiding the AI to the correct tool or data, you dramatically reduce the chances of it providing incorrect or fabricated information.
- Workflow Orchestration: Chain multiple tools together in a predefined sequence for complex, multi-step tasks.
- Analytics & Tuning: The system tracks which intents are triggered most often, providing valuable insights into user behavior and helping you refine your configuration.